Frequently Asked Questions


How do I register?
Please click here to register online, or contact Youngsuk Park on +44 20 7017 3409

How do I pay?
You can pay by bank transfer, cheque or credit card upon receipt of your invoice.  Details are provided on the invoice.  Please note that payment will be required before the start of the event.  Invoicing enquiries can be sent to

There is no charge for ship operators – read more about our Ship Operator Guest invitations here.

What is included?
Your delegate ticket entitles you to access to the conference, exhibition, all refreshment breaks and lunches at the event venue.  Some events include drinks receptions or evening dinners – please see event agenda for further details.  Accommodation and travel are not included.

Dietary requirements
If you have any special dietary requirements please contact and we will happily arrange appropriate food for you.

Accommodation is not included, nor can we book it on your behalf.  Please see our recommended hotel and offer on the Accommodation tab.

Cancellation Refund & Substitutions

  • 4 weeks plus = 100%
  • 3 weeks plus = 75%
  • 2 weeks plus = 50%
  • Less than 2 weeks = no refund

Cancellations must be received in writing only. Substitutions are welcome at any time free of charge.

Please contact us in advance to make the change, or inform us upon arrival at the venue.

Event updates
For reasons beyond the control of Digital Ship, it may be necessary to alter the content, the speakers and/or the timing of the sessions.  Please check the website regularly for the latest information.

Any major changes such as change of date or venue will be communicated to all registered delegates.


Does my registration include access to SMM?
No, registration is valid for the Digital Ship event in Osaka room (2nd floor) only, not general access to SMM.  Please see for information on visiting SMM.

Venue Information
Please click here for information on how to find the venue.

Badge collection
When you arrive at the venue please collect your badge from the registration desk.  Your badge must be worn at all times.

There will be welcome beverages served in the exhibition area.

There will be no printed handouts at this event, please Bring Your Own Device in order to access the agenda and other event information via this website.

The  presentations will be made available to the event attendees via a link sent to your email address.

Dress code
Business attire is required at all times.


Leaving feedback
We’re always glad to receive feedback about our events.  You can either speak to staff onsite or email

Accessing presentations
The  presentations will be made available to the event attendees via a link sent to your email address.

Or contact us:

Youngsuk Park
T: +44 20 7017 3409

Speaker enquiries
Cathy Hodge
T: + 44 7956 965857

Media & Marketing
Gabi Weck
T: +44 20 7017 3409

Event Manager
Jo McGhee
T: + 44 207 017 3412